Report an Issue – Coconut Climate

Tell us what is happening

Use the guided form to report a fault, breakdown, leak, error code, unusual noise or performance concern. Add photographs where useful.

Step 1 of 617%

Start here

What can we help with?

Choose the route that best matches the work.

New air conditioningInstant estimate for one or more rooms. New air-source heat pumpProperty, grant and package options. Repair or breakdownFault finding for an existing system. Service or maintenanceRoutine servicing and planned maintenance. Commercial air conditioningOffices, retail, hospitality and workplaces. Care planRegister interest in monthly support.

The property

Where is the work needed?

Find the property address

Enter the postcode, then choose the house number and road.

House number and road

Address line 2

Town or city

Postcode

Coverage: Hertfordshire, Buckinghamshire and London.

Property type

Is the property attached?

Technical details

Help us size and plan the system.

How many rooms or areas?

What should the system provide?

Electrical supply

Where is the fuse board?

Spare way in the consumer unit?

Approx. cable route

Current heating system

Mains gas connection at the property?

Number of bedrooms

Current heat emitters

Hot-water cylinder

Fuse-board location

Main fuse rating, if known

Potential Boiler Upgrade Scheme support is estimated later. Eligibility, MCS route and final grant value must be confirmed.

Manufacturer

Approximate system age

What is happening or what service is required?

System type

Number of indoor units / systems

Preferences

Choose the setup that suits you.

Preferred manufacturer

Preferred indoor unit style

Preferred manufacturer

Would you like grant guidance?

Possible outdoor-unit position

Preferred timeframe

How might you pay?

Anything else we should know?

Optional photos

Photos help us check the details.

Upload the rooms, outside wall, fuse board, existing equipment or proposed outdoor-unit area.

＋Choose photographsJPG, PNG or WebP · maximum 8 MB each

Your details

Where should we send your quote options?

Full name

Telephone number

Email address

Preferred contact method

Quick review

Instant prices are indicative and based on the information supplied and standard-install assumptions. Final scope, availability, grant eligibility and finance are confirmed before a contract is formed.